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Copyright 2005-2008 Pat Taviss Consulting
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Dear Subscriber,

The problem with communication ... is the illusion that it has been accomplished. ~George Bernard Shaw.

Do you want to improve your communications skills?  Do you know someone who could benefit from our workshop - Communicating Effectively: Getting Your Message Across? 
 
Then register today.  We look forward to seeing you there.
Communicating Effectively: Getting Your Message Across
Wednesday, November 14 from 1:00-4:00 pm

American Home Mortgage, 5401 N. Oracle Road, Tucson AZ

 
One of the greatest barriers to effective communication is the assumption that message sent = message received. Too often, we presume that the words and ideas we choose for communicating a message hold the same meaning to others as they do to us. In addition, we are often unaware of how our nonverbal communication influences our message. As a result, we are often confused by the reactions we receive from our communication efforts.
 

This program is designed to help participants understand the impact of their own communications and learn new skills and concepts aimed at improving the match between message sender and message receiver.

 

Participants will:

  • explore the impact of nonverbal elements of communication;
  • learn and apply four steps in preparing and sending effective messages;
  • practice the elements of effective communication; and
  • apply new skills to real-life situations
Time Management - Efficient Use of Your 24/7
Wednesday, November 28 from 1:00 - 4:00 pm
Southern Arizona Community Bank, 6400 N. Oracle Road, Tucson AZ
 
Participants will:
  • increase awareness of their attitudes toward time
  • identify their procrastination patterns
  • assess personal "clutter styles"
  • learn to plan time by setting priorities and developing action plans
Enhancing the Customer Service Experience
Wednesday, December 5 from 1:00 - 4:00 pm
Southern Arizona Community Bank, 6400 N. Oracle Road, Tucson AZ
 
Participants will:
  • examine poor and positive customer service practices
  • assess the organization's "customer-service climate"
  • learn and practice effective customer-service behaviors
  • develop personal and organizational customer-service improvement plans
Individual Workshop Pricing      3-Series Workshop Pricing
 
$75.00 per person open enrollment          $200.00 per person open enrollment
$60.00 BNI/NAWBO/MCC members           $160.00 BNI/NAWBO/MCC
 
This series of workshops is just the beginning of our planned offerings.  We will present a full schedule for the first quarter of 2008.  If there are specific subjects you are interested in please contact us directly at 520-825-2253.
 
Appreciatively,
 

Pat Taviss, MLS, MAOM
Chief Change Catalyst
Pat Taviss Consulting
520-825-2253
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