Home   About   Services   Content   Calendar   Contact
Copyright 2005-2008 Pat Taviss Consulting
PROFESSIONAL EXPERIENCE

President and Chief Change Catalyst
Pat Taviss Consulting (1991 - Present)
  • A greater focus on helping individuals, teams and organizations achieve their full potential through
    conversations that matter.
  • Founder and principal of a training and consulting firm that emphasizes successful implementation of
    technological and human change for organizations of all sizes. Using standard practices such as the
    ADDIE (analyze, design, develop, implement, and evaluate) instructional design model and
    Kirkpatrick's four-level model of evaluation,reaction, learning, transfer and results) have provided
    course development, custom training, database design, documentation, technical writing, and related
    services. Using systems thinking and emotional intelligence models have provided needs assessment,
    organizational development, process facilitation, project management, and strategic planning for
    learning organizations.

Sample organizational change projects
  • Conducted values setting and culture change initiatives for a mid-sized library (58 FTE).
  • Coordinated conversion and training for 600 users in three offices, with 25 direct reports, liaised with
    training vendor, and managed the training center at a large firm (1,000+ employees) for one year.
  • Created the Customer Care Center for a medical hand held application start-up company, including
    liaison between functional units, strategic planning, training, marketing, and mentoring.
  • Established an Internet start-up with wide range of responsibilities culminating in product launch at
    DEMO 2003.

Sample training projects
  • Managed the training department, and provided training, documentation, and support to all levels of
    users at a mid-sized firm (300+ employees) for two years.
  • Award-winning contract trainer for pharmaceutical company Eli Lilly for three years.
  • Advised on selection of back-office hardware and software; supervised installation; established initial
    procedures; and provided training, documentation, and support for all levels of staff and professionals
    in a start-up organization (50 - 100 employees) for a nine  month period.
  • Designed and delivered special education program for the University Of Cincinnati extension services.

Installation Consultant
CLSI, Inc. (1989 - 1991)
    Provided pre-installation, installation, and ongoing customer training and consulting services for
    clients typically moving from a manual to a fully automated system. Clients included public, academic,
    military, and specialty libraries throughout North America. Position involved 85 percent travel.

Systems Manager
Hamilton Public Library, Ohio (1986 - 1989)
    Created new department to install and implement CLSI automated library system for main library, four
    branches, and two bookmobiles. Responsibilities included: system parameter development; staff and
    public training; contract negotiations; vendor liaison; bar-coding project coordination.

Reference Librarian
Business & Social Science Department
Memphis/Shelby County Public Library & Information Center, Memphis, Tennessee (1984 - 1986)
    Provided subject reference services for in-library and telephone patrons in the Business and Social
    Sciences Department.

Children’s Librarian
Grande Prairie Public Library, Alberta, Canada (1980 - 1984)
    Managed the Children’s Department including: administration, personnel, collection development,
    programming, reference services, and promotion. Supervised full library operations in the absence of
    the Administrative Librarian.

EDUCATION
  • MAOM Masters of Arts in Organizational Management, University of Phoenix Online (2004)
  • MLS Masters of Library Science, University of Western Ontario, London, Ontario, Canada (1980)
  • BA Honors in English & Psychology (emphasis in Drama), Glendon College, York University, Toronto,
    Ontario, Canada (1978)

CERTIFICATIONS
  • Certified PLA Trainer, New Planning for Results: A Streamlined Approach (2004 - Present)
  • Qualified MBTI® Practitioner (2004 - Present)
  • Board Effectiveness Trainer CALTAC (2002 - Present)

PROFESSIONAL MEMBERSHIPS
  • ALA (American Library Association)
  • AMA (American Management Association)
  • BAODN (Bay Area Organization Development Network)
  • CALTAC (California Association of Library Trustees and Commissioners)
  • CLA (California Library Association)
  • CLENERT (Continuing Library Education Network and Exchange Round Table)
  • ODN (Organizational Development Network)
  • PLA (Public Library Association)
  • Marana/Pima County Chambers of Commerce

OTHER EXPERIENCE
Program Co-Chair
CALTAC Board (2003 - Present)
    Responsible for design and delivery of the annual spring workshops on Library Leadership, held in the
    northern and southern portion of the state, as well as active service on the 20 member Board.

Trustee
Redwood City Public Library Board (2000 - 2003)
President (2002 - 2003)
    Lead the city-appointed administrative Board of Trustees that independently manage all library
    operations for a four facility library system serving a population of 95,000. Coauthor of the three year
    Strategic Plan (http://www.rcpl.info/assets/pdfs/stratplan0205.pdf) and instrumental in major change
    initiatives.

Project READ Tutor
Redwood City Public Library (2000 - 2002)
    Volunteer literacy tutor using the Barton Reading & Spelling System for adults struggling with dyslexia.

Graduate
  • Greater Tucson Leadership program (2007)
  • Marana CREW (Citizen Resource Education Workshop) (2006)
  • Redwood City, CA
  • Community Builders program (2004)
  • Partnership Academy for Community Teamwork (2003)
  • Chamber of Commerce Leadership class (2002)
Resume
Join Our Mailing List